Sorry, Sorry, SorrySorry, Sorry, Sorry

"Drawing on a deep well of research in psychology, sociology, law, and medicine, Marjorie Ingall and Susan McCarthy explain why a good apology is hard to find and why it doesn't have to be. Alongside their six-step formula for apologizing beautifully, they also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative. A good apology can do so many things, mend fences, heal wounds, and bring more harmony into ourselves and our society at large."--