Total Quality ControlBook - 1983
"Total Quality Control" integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised "Fourth Edition" introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. * New emphasis on managing, operating, and integrating the key areas of a company's quality value chain * Six Sigma and its role in Total Quality Management * Ensuring customer satisfaction and retention
Publisher: New York : McGraw-Hill, c1983.
Edition: 3rd ed.
Characteristics: xxvii, 851 p. : ill. ; 25 cm.