Delivering Knock Your Socks Off ServiceDelivering Knock Your Socks Off Service
Title rated 0 out of 5 stars, based on 0 ratings(0 ratings)
Downloadable Audiobook, 2008
Current format, Downloadable Audiobook, 2008, Unabridged., Available.Downloadable Audiobook, 2008
Current format, Downloadable Audiobook, 2008, Unabridged., Available. Offered in 0 more formatsWith so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for meeting customers' expectations and satisfying their needs, becoming easier to do business with, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, coping effectively with "customers from hell" and more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
Title availability
About
Contributors
- Narrator
Contains
Details
Publication
- [United States] : Gildan Audio : Made available through hoopla, 2008.
Opinion
More from the community
Community lists featuring this title
There are no community lists featuring this title
Community contributions
There are no quotations from this title
There are no quotations from this title
From the community