Expert Guidance for IT Service Managers and PractitionersPaperback - 2014
Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also for technology-savvy business managers who need to use automated business services. The revised edition is updated to reflect latest IT service management practice.
Publisher: Swindon, UK : BCS, 
Edition: Revised edition.
Characteristics: xxii, 138 pages ; 24 cm.