Unseen AcademicalsPaperback - 2010
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Glenda did not have the temperament for serving at table. It wasn't that she didn't know how to smile; she was quite capable of smiling, if you gave her enough warning, but she positively hated having to smile at people who actually merited, instead, a flick around the earhole with a napkin. She hated taking away plates of unfinished food.
It was like listening to two ancient dragons talking to each other with the help of an even older book of etiquette written by nuns.
Ridcully worked on the basis that anything you couldn't remember wasn't important and had developed the floor-heap method of document storage to a fine art.
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