Managing Tourism and Hospitality Services
Theory and International ApplicationsBook - 2006
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Publisher: Wallingford, UK ; Cambridge, MA : CABI Pub., c2006.
Characteristics: xvii, 337 p. : ill., maps ; 25 cm.