Best Practices

Best Practices

Difficult People : Working Effectively With Prickly Bosses, Coworkers, and Clients

Book - 2007
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Every office has someone who's no fun to be around. But getting along with that person--and managing them effectively--can make both your jobs easier. Difficult People, a comprehensive and essential resource for any manager on the run, shows you how.

Learn to:

Recognize why and when people act out Identify different types of difficult people Cope with difficult behavior Get the most out of trouble employees Nurture a harmonious work environment

The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

Publisher: New York : Collins, c2007.
Edition: 1st ed.
ISBN: 9780061145599
Characteristics: ix, 148 p. : ill. ; 21 cm.
Alternative Title: Difficult people

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Mar 10, 2016

I liked this book. It had some very good ideas about dealing with conflict at work, and how to best utilize the inherent skills of many so-called difficult people that would work to the advantage of the company.


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